One of the most useful and practical means to improve company performance is to undertake detailed and structured learning from the results - both good and bad - of past actions after each project. Answering questions such as:
- How did we do against our targets?
- Why? (remember this is the good as well as the bad)
- What do we need to maintain/ improve/ change or eradicate to do better next time?
gives us the means to empower our employees and contractors to improve performance trough positive feedback and learning.
Yet with the pressures of signing-off and moving onto the next project, this step with its easily captured benefits is often missed
The BUILDING KNOWLEDGETM Approach
The BUILDING KNOWLEDGETM approach researches your project rigorously discovering, categorising and documenting the outcomes and measuring them against your targets. Our methods include user group surveys, questionnaires, interviews, focus groups and workshops, market research or benchmarking, as appropriate.
Once the relevant lessons from previous and current projects are fully understood and appropriately documented, the combined knowledge of all relevant stakeholders is harnessed to develop new and effective solutions, prevent recurrence of negative behaviour and poor outcomes, drive change within the firm and improve organisational performance.